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Useful to know

The pitch

The surface occupied by the camping equipment projected on the ground, may not exceed 45 m² (XL-pitch: 60 m²). Additional tents are allowed (and not included in the
45 m² mentioned above). Either you put up one tent of max. 9 m² or two of max. 6 m², those can only be placed in front or behind the camping installation. Gazebos are not allowed on the campsite.

Arrival and departure

On the day of arrival the pitch can be occupied from 2 p.m. On the day of departure the pitch should be vacated before noon. Please keep enough distance between your camping installation and your neighbours for fire safety regulations. Place your camping installation according to the guidelines given on arrival.

Pets

Want to bring your pet camping? This is possible as long as your pets are held on a leash at all times and the fellow campers are not disturbed by it. You may bring a maximum of two pets per pitch.

Pitches with extra comfort

Comfort pitch
You don´t like walking to the sanitary blocks to do your washing up etc.? At Kompas Camping you can chose for a little extra luxury: a pitch with an individual watertap and waste water drainage. This service comes at a little extra charge.

XL-pitch
The XL-pitch, with a surface of 150 m², offers you additional spacious comfort. Please note that you can only book an XL-pitch in combination with electricity and water connection.

Additional small tent free of charge

Each pitch has an area of approximately 110 m². Enough space for your caravan, tent or camper. But a small tent of max. 9 m², or two small tents of max. 6 m², could also be installed. And this, free of charge!

Electricity

At Kompas Camping an electricity connection with EEC-plug is used and with an amperage of 10 A.

Cancellation

For full or partial cancellation of the stay the following costs are charged:

Up to 57 days before the start of the stay: 30 euro per booking.
From 56 up to 43 days before the start of the stay: 25% of the total rent with a minimum of 30 euro
From 42 up to 22 days before the start of the stay: 50% of the total rent with a minimum of 30 euro
From 21 to 8 days before the start of the stay: 75% of the total rent with a minimum of 30 euro
When cancelling within 7 days or less before the start of the stay, including not showing up: the full amount of the booking.

Please note that cancellations are only accepted in writing and the date of the letter’s postmark is valid as the cancellation date.

Advantageous Cancellation Cover

It is recommended to have a cancellation insurance. Should you wish to do so, this can be arranged through Kompas Camping vzw with DVV-Insurances. Premium rate: just 4% of the total booking cost!

Rules and regulations

KOMPAS CAMPING: Terms and conditions of stay

These terms and conditions of stay have been drawn up for your benefit, ensuring that your stay will be pleasurable at our holiday park; each guest should therefore observe them. The non-respect of the regulations results in the immediate expulsion from the campsite without any entitlement to compensation or reimbursement.

The management reserves the right to take appropriate measures to supplement these terms and conditions of stay and the internal regulations from time to time. All violations of lodging laws are punishable offences. If you cause damage to the installations of the holiday park or if you are involved in an accident, the reception desk of the holiday park must be notified immediately.

1. Residence

1.1 The Pitch
For your stay, you have the choice between:

- Camper pitches 60 - 80 m²

Suitability: one camper van per pitch. Only the fixed awning of the camper is allowed. Extra small tents, party tents and an extra car or trailer are not allowed. Of course, you can also place a camper on a Standard camping pitch, a Comfort pitch or a Comfort pitch XL.

- Standard camping pitch 110 m²/Comfort pitch 110 m²/Comfort pitch XL 150 m²

Suitability: one tent, camper van, caravan or motorhome per pitch. On these pitches, you can park one car and place two extra small tents up to 5m² or one extra small tent up to 8 m². A trailer is equated with an extra tent. The area occupied by the camping equipment including any extra tents (where allowed) may not exceed 45 m². Party tents are prohibited, but one windscreen with a maximum length of 9m is allowed.

1.2 Duration of stay
The management takes into account the wishes and preferences of the campers and allocates pitches and the duration of stay. The number of the pitch mentioned on the invoice is solely an indicator and can be changed by the management without prior notice. Due to lodging laws, and for your own security (e.g. notification of damage) management needs to know who is present at the campsite at all times; bringing in, or removing camping equipment should always be notified to the reception.
When booking, you commit yourself to move your equipment by simple request of the management. Besides, permission is given to the management to move the equipment with prior notice and without entitlement to compensation. Campers are not allowed to rent their camping equipment to third partie, nor to transfer the current contract to others.

1.3 Stay rate
The camping rate includes 2 persons. From the 3rd person onwards, an ‘extra person rate’ is charged. Per pitch, a maximum of 6 people is allowed, except if your family is composed of more than 6 people. Additional costs and taxes will be charged separately.

1.4 Booking and payment
A booking will always be confirmed with an invoice (sent by e-mail or by post). An deposit of 175 euros is charged; in the case of smaller bookings (= up to 200 euros), the full amount is charged. The balance is payable 8 weeks before the first day of your stay at the latest. If, after confirmation of a booking, a guest requests a change in the booking (e.g. change of pitch), an administrative fee of 30 euros is charged. Untimely payment of the deposit or balance will automatically result in the cancellation of the booking.

1.5 Cancellation
In case of a full or partial cancellation, which can only take place by e-mail or letter (date of receipt = date of cancellation), the following costs are charged:

  • up to 57 days before the start of the stay: 30 euro per file.
  • From 56 to 43 days before the start of the stay: 25% of the total rent with a minimum of 30 euro.
  • From 42 to 22 days before the start of the stay: 50% of the total rent with a minimum of 30 euro.
  • From 21 to 8 days before the start of the stay: 75% of the total rent with a minimum of 30 euro.

When cancelling within 7 days or less before the start of the stay, including not showing up: the full rent. When not showing up, without notice, the allocated pitch/rented accommodation will be kept reserved for 1 night, after which it will be rented to others.

1.6 Cancellation Insurance
Avoid the risk to lose your full or partial holiday-invoice if something were to happen to you or your family. Kompas Camping vzw offers its customers, in cooperation with DVV-Insurances, the opportunity to conclude a cancellation insurance together with the reservation. The premium amounts to 4,5% of the total booking cost.

1.7 Arrival and departure
Arrival: campers can arrive on their pitch on the day of arrival between 2 p.m. and 11 p.m. Campers should announce their arrival and complete formalities at the reception at the latest one day after their arrival.

Departure: on the day of departure, the pitch should be vacated before noon. In case of an early departure, you should notify the reception, at the latest one day before departure. See point 6 for separate rules for rented accommodations and vacation-homes.

1.8 Youth
Children are our guests. Be child friendly: think of their safety, especially while driving a vehicle. As a parent, you’re responsible for any damage caused by your children. Don´t let them play in the buildings and to respect nature and the green areas. Prevent accidents.
Minors (Youth groups should book in advance (see point 1.4) and are subject to the aforementioned conditions.

1.9 Pets
Per pitch a maximum of 2 pets is allowed this will always be charged. Cats and dogs need to be leashed at all times (max. 2m). Please bring some small bags to clean up any excrement. Pets are not allowed in some buildings of the campsite (for example the sanitary facilities). At all times the owner of the animal is responsible and needs to make sure no other campers are disturbed by the presence or actions of the pet. For animals other than cats and dogs, management permission is required.

2. Services

2.1 Reception
If you have any questions or problems concerning your stay, please contact the reception staff. Opening hours of the reception are posted at the entrance. First aid station is available.

2.2 Connection to the power grid
The connection to the power grid of the campsite is accessed through a Euro-plug (amperage: 10A). In order to prevent overloads, no electric devices of more then 1200 W are prohibited.

2.3 Swimming pool
In Nieuwpoort, the access to the swimming-pool is restricted to campers/vacation-guests (free) and visitors (paying) who in possession of a receipt. Measures have been taken to ensure that you can enjoy pleasant and clean swimming-pools: These measures are posted near the pool. Please comply to these rules for your own health and safety and those of others.

3. Safety and security

3.1 Fire safety
For fire safety reasons the camper is obliged to install the camping equipment as indicated in the welcome brochure. Fire-fighting equipment is available at different locations of the campsite (see a.o. the map at the entrance). A maximum of 2 gas cannisters is allowed per pitch. Make sure they comply with the applicable rules and regulations and check them regularly for wear ´n tear and/or leaks. Heating and kitchen equipment needs to be placed in a secure manner in a well aired room on a fire resistant plate. No open fires or camp-fires are allowed unless explicit permission by the management. Any barbecuing needs to be monitored constantly. The necessary precautions to prevent fire must be taken. The barbecue needs to be installed in such a way that it does not cause any inconvenience (smoke) to other guests. Make sure the ashes are cooled before discarding them into a container.

3.2 Traffic safety
The holiday park has a speed limit of 15 km/h for all vehicles, including bicycles. On-road parking is not allowed. Therefore ballgames are prohibited nearby camping equipment. Riding a motorcycle or moped is prohibited within the parameters of the campsite, except for traveling to and from the pitch.

3.3 Personal safety
Inside the camping equipment, no activities and no goods are allowed which could increase the risk of fire or the consequences of it. Everybody should take the necessary precautions to protect their own equipement. Always lock your camping-equipment and never leave any money.

3.4 Guidelines in case of fire or evacuation
On the informationboard near the main entrance you will find the guidelines in case of fire or evacuation of the site.

4. Neatness – hygiene – rubbish – peace and quiet

4.1 Neatness and green care
Kompas Camping counts on your cooperation to keep every pitch, the environment and community buildings as tidy as possible

Respect the grass and greenery on the campsite. On the campsite it is prohibited:

  • place a mat or wooden floor larger than the (front) tent;
  • place fences of any kind;
  • put up any clotheslines;
  • place garden ornaments, flowerpots or flowers;
  • dig up the ground.

4.2 Sanitary facilities
The sanitary buildings on the vacation area are regularly cleaned by our staff. Kompas Camping is also constantly investing in modernisation, more energy efficient and environmental friendly techniques. As a guest you can help by:

Reporting leaking toilets and taps at the reception.
Being economical with water and energy.
Keeping the sanitary facilities neat and report vandalism.

4.3 Waste Disposal
Ordinary household garbage should be placed into well closed, decent bags, which should be deposited into the containers. Be environmentally aware: paper, cardboard, glass, vegetable, fruit and garden-rubbish have to be separated and deposited into their respective containers. Drain water and chemical toilets should be emptied in the appointed areas (depositing corners of the sanitary facilities).

4.4 Peace and quiet
Everybody is required to keep complete silence between 10p.m. and 7a.m. Unless otherwise stated, the use of motorized vehicles during these hours is not permitted. Noise that could disturb other campers, like televisions and radios, should be avoided. Drones are only allowed after written permission has been granted by the management.

5. Buying and selling

The selling of food and drinks from third parties is only authorised with written consent of the management.

6. Rentals / Holiday homes

The aforementioned terms and conditions of stay also apply to our rented accommodations and vacation homes, including the following rules and deviations:

  • Arrival is between 4 p.m. and 11 p.m. (If the reception desk is closed, please follow the instructions on the message board).
  • Departure between 9 a.m. and 10 a.m. Please inform the reception the day before if you wish to leave earlier. If you have not vacated the rented accommodation by 10 a.m., a fine of 75 euros will be charged.
  • A maximum amount of people staying in the rental accommodations/holiday homes is mentioned in the Kompas Camping brochure as in the Kompas holiday accommodation and the website www.kompascamping.be
  • Small tents are not allowed at the rented accommodations and vacation homes.
  • Usage of bed linen is required, it can also be rented on site.
  • If a pet is allowed in a rental accommodation, this will be explicitly stated on the website and on the invoice of the booked stay. In all other cases, pets are not allowed.
  • Smoking in the rental accommodation is not allowed.
  • Any damages should be notified to the management and are charged to the tenant.
  • The accommodation/vacation home should be neat after vacating them.
  • The costs for losing a key (75 euros), replacement of damaged parts of the furniture or repair of damage to the rented accommodation will be charged to the tenant.

7. Liability

Kompas Camping can never be considered as an caretaker of the campers’/guests’ goods. Kompas Camping is not liable for theft or damages of the campers’/guests’ goods. Except the cases mentioned in the two previous paragraphs, Kompas Camping is only liable for serious culpability or fraud.

8. Violation of the terms and conditions

Any violation of the terms and conditions entitles Kompas Camping to claim a compensation. The damages that arise from any violation of the rules by the camper/vacation-guest is estimated by the parties at a minimum of 100 euros, without prejudice to the right of Kompas Camping to claim a higher amount.

9. Complaint procedure

9.1. For complaints before the start of the camper / holiday guest´s stay as soon as possible by mail or letter to the camp site.
9.2. For complaints during the camper / holiday guest´s stay, contact the reception as soon as possible to put your complaint in an appropriate (including evidence) manner.
9.3. Should a complaint not have been solved on site during the stay or the camper / holiday guest could not place his/her complaint on site, then the camper / holiday guest has up to 3 months after his stay to report the complaint, this should be addressed to the management of the holiday park by e-mail or letter.

10. Government

If, through general guidelines, the government defines norms which constitute a violation of these rules, then the latter will be automatically amended.

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